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Support

Support for CleverCat apps

Email-first support for DupliCat, PressKit, and TabCalendar. General support targets a first reply within 1 business day, with faster handling for production-blocking issues during support hours.

Use support form
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Send a support request

Use this form if you do not want to open your mail client first. We reply by email at the address you provide. For screenshots or recordings, submit the request here and then reply with attachments after support follows up.

If the form fails, email support@clevercat.app directly and include the same details.

Start here (first email)

Use the form above or send your first message to support@clevercat.app. Include these base details so triage can start immediately:

  • HubSpot portal ID
  • App name (DupliCat, PressKit, or TabCalendar)
  • Step-by-step reproduction details
  • Date and time of the issue, including timezone
  • Exact error text and any visible reference code or request ID
  • Screenshots or screen recordings

Hours and response targets

  • Email-first via support@clevercat.app.
  • Monday-Friday, 9:00 AM to 5:00 PM America/Los_Angeles.
  • General support first response target: within 1 business day.
  • Production-blocking issues with no viable workaround are prioritized with a first response target of within 4 business hours during support hours.
  • Docs, pricing, and low-severity questions target a first response within 2 business days.
  • Coverage is limited on weekends and US holidays.
  • After intake, support replies by email with either next steps or follow-up questions.

Critical issues (production impact)

For production-blocking issues, use subject: P1 - Production Impact

Public handling target: first response within 4 business hours during support hours when no viable workaround exists.

Include:

  • HubSpot portal ID
  • Impact summary (what is blocked and who is affected)
  • First observed time (with timezone)
  • Any visible reference code, if available
  • Whether a workaround exists

App-specific details (only if relevant)

Include the base checklist first. Then expand one section below for the affected app.

DupliCat context
  • Object type and source record URL
  • Entry surface used (sidebar card, preview card, or workflow action)
  • Whether the run involved quotes, activity objects, or custom objects
  • Template/default path used (template name, "Use effective default", or "my default")
  • Duplicate count requested (for card runs)
  • Enhanced override settings used (if applicable)
  • If field values look wrong, include a HubSpot Property history screenshot.
PressKit context
  • Company record URL
  • Issue surface used (Company card launcher vs PressKit Editor)
  • Whether auto-publish is enabled (irreversible) or default mode is required
  • Required field status for Artist Name and Description (if publish failed)
  • Media type and file/link details (image, document, or HTTPS video link)
  • Public EPK URL involved, if applicable
TabCalendar context
  • Record context (Company or Deal) and record URL
  • Calendar year/date and expected status behavior (sold, held, unavailable)
  • Layer mapping details used in settings (deal date property and mapped status)
  • Whether issue is in manual hold, deal create, note create, or Google import overlay flow
  • Google calendar mapping and sync timestamp if import behavior is involved

Support scope

We support:

  • DupliCat install, auth/connectivity, clone behavior, workflow action behavior, template/default settings, and enhanced override troubleshooting
  • PressKit install, auth/connectivity, Company editor behavior, publish/media guardrails, and public route troubleshooting
  • TabCalendar support for install, auth/connectivity, year-view behavior, layer mapping, day-level actions, and Google import overlays
  • App docs, limitations, scopes, and trust/compliance questions for DupliCat, PressKit, and TabCalendar

Out of scope:

  • General HubSpot platform outages or unrelated third-party app behavior
  • Custom implementation or consulting services

Security reports

For vulnerabilities or security concerns, email support@clevercat.app with subject: Security Report.

Data deletion requests

For account data removal, email support@clevercat.app with subject Data Deletion Request and include your portal ID.

After verification, we run a portal-level deletion workflow that removes stored OAuth tokens, app settings, and related CleverCat app records tied to your portal.

We confirm completion by email. This removes CleverCat-stored portal records; it does not delete CRM records or files stored in your HubSpot account.

DPA requests and redlines

Review the current Data Processing Addendum draft at /dpa, then email support@clevercat.app with subject DPA Request if you need an executed copy or redlines.

Include your legal entity name, HubSpot portal ID, signer contact, and procurement deadline so the request can be triaged without back-and-forth.